Oil Change Service near Belvidere, IL
Testimonials
“ John Azpuru and Christopher Woods were so professional and helpful. I highly recommend them if you are looking to purchase a new vehicle. ”
“ My service was excellent! My sales person, Christopher Woods, is a wonderful individual and extremely helpful. He and ManagerJohn Azpuru made the transaction so easy. I would highly recommend Napleton Honda, Christopher Woods and John Azpuru! ”
“ I worked with Evelin and she was wonderful !! ”
“ I am so excited for my new 2025 Honda Civic Sport Hybrid! All thanks to Dan Merrick and John Azpuru working with me and helping me buy myself a Christmas present!! 🙏 ”
“ Absolutely loved working with Evelina Medrano she got me exactly what I was looking for and thank you to John Azpuru for helping with the best deal and I will be sending people your way as well ”
“ Dan was great to work with. John the GSM was also great ”
“ Evlin was a dream to work with, she was so patient with me, I was having a hard time deciding on the color of the cr-v I wanted and she never made me feel rushed to decide..John the general manager and the rest of the staff made buying easy..Will definitely buy from Napleton again.. ”
“ Had a good experience with Evelin and John, would recommend. ”
“ Evelin the sales consultant and her manager Chris gave excellent customer service and were very helpful with the buying process of a new vehicle. ”
“ Our saleswoman was very kind and patient, she treated us with great professionalism and warmth.We are very pleased, even though we only wanted to see the car, we ended up buying it. Thank you Evelin for your help and patience. ”
“ Evelin and Dan at Napleton were awesome. The process was smooth without any haggling. They were very in tune to what we wanted and helped us find it. They introduced us to the service department and tested us like we were long time customers. Finally the financial process has never been easier.I would refer my friends and family to Napleton Honda and be a return customer in the future!Thanks Evelin and Dan. ”
“ Hi, my name is Robert Kirch and I have a good story to tell. You want an honest and concerning dealership that would be Napelton Honda. It started with the service manager Bryce.I had my broken CRV towed in and he immediately went to assess the damage. He took down all the information and estimate of damage so corporate could get an idea of what they will be walking into. Not only that he took the time to text me and tell me some next steps. More that good customer service. He made me feel like family. I purchased a 2019 Honda HR-V EX. Joe Sanchez was awesome. He took the time to go through the histories of the three vehicles I had selected online. Then he asked me if I would be interested in the HR-V EX. Well as you can see from the photos I am the proud owner of a 2019 HR-V EX. Thanks to Joe and his willingness to show me the options it had. He took time to link my phone and Pandora . Joe took the time to listen to my questions about the vehicle. He helped me,a senior with little technology by going over the vehicle and all options before I drove it off the lot. Made me feel like more than a number. Wow life time car washes. Thank you Joe for making me feel like one of the Napelton Honda family. Ride baby ride. ”
“ Wow! Beyond amazed with the service and the honesty from John and Chris! Highly recommend! ”
“ John Azpuru and Devan Glenn were awesome and worked with me to get my asking price. Keep up the great work guys. You earned our loyalty. ”
“ Excellent customer service and staff. I would highly recommend John the general sales manager and Joe for all of your car needs. They were friendly, knowledgeable, and truly dedicated to making the car buying experience as clear and straightforward as possible. The office was neat and orderly, and the process was smooth and easy to navigate. I will definitely be using this location in the future. ”
“ In all honesty, I am, the most "ANTI car dealership" guy around. With that said, my wife and I were pleasantly surprised at the way we were treated by John A., the General Sales Manager and Joe S., a sales consultant of Napleton Honda. They both treated us with respect, never talked down to us and spent an extended period of time, teaching us about our new 2025 CRV Hybrid purchase. While they didn't give us the new car for free and they will be making money on my trade in, they met my best purchase and trade in prices, I had obtained from other Honda dealers. I would not hesitate recommending John A. and Joe S. of Napleton Honda of Loves Park. ”
“ Customer service was impeccable! I can’t say enough about the whole TEAM being helpful, truthful and kind! I won’t go anywhere else! ”
“ If you are lucky like me, Jason will be there. Ask for him. He will guide you through the Honda inventory and help you find what you need. Expert and kind. Jason. ”
“ I bought a pre-owned car from Colten and it was a great experience. He was really easy to work with, and very communicative and helpful. We were able to get most of the deal done by text in advance which I really appreciated as it was a long drive for me. Colton didn’t play any games that car sales people sometimes do. I know my family will buy more cars from this dealer in the future. Love my car, many thanks! ”
“ Car service gets it done in a timely manner ”
“ Very good ”
“ These loaner cars can take a beating ”
“ Devan was extremely helpful and got me into a new Civic. I absolutely love it. He made the experience fast and enjoyable. Was no pressure and even helped pass the time. 10/10 ”
“ Great service from Daniel, Chris and John. Would highly recommend this team. Love the new car! Thanks gentlemen. ”
“ Joe Sanchez offers great help and John A the manager found the car I was looking for. Thank you both for the great service. Love the experience! ”
“ Sales personnel Mike and John did an excellent job with customer relations and I would recommend them to anyone! ”
“ My experience at Napleton Honda was 5 stars.Through some negotiation I got what I asked for!.JoeSanchez, John A., and budiness manager Keith made me happy!.Thank you! ”
“ Excellent experience with Mike - my salesman. He is amazing! And John - general manager. Could not r happier with my new purchase!! Thank you!!! ”
“ Colten and john (gsm) were amazing top notch! Answered every question and got me into my dream car! Great service and professionalism! ”
“ Fiance was looking for a car and colten and John (gsm) were awesome to work with, very professional and friendly, will return for another vehicle in the future ”
“ They are not our dealer as this is a disability van, highly modified for my use. Anyhow they still treated us quite well to fix a couple issues. Showed us how to properly use the AC and we'll need to come back to fix a non working part in the back that's on order. Very helpful for me as I am in a motorized chair. Thank You! ”
“ This is my 2nd lease with Napelton Honda. They helped me figure out the best option considering I was significantly over my allotted miles. I felt like I could be real with the Sales Manager John and Salesman Joe. They understood this was a big deal for me and helped ease my mind about leasing with the intent to buy at the end of my lease. I have peace of mind staying with Napelton Honda - highly recommend! ”
“ White Glove Treatment!!! Great price as well.Ten (10) years ago we bought our 1st Honda Pilot from Napleton Honda of Loves Park - today we found another new Pilot at Loves Park Honda.Thank you to everyone Finance, Sales and Management - Chris Loch, thank you very much you were amazing, Joseph Sanchez - paid amazing attention to our needs and was just a perfect gentlemen and finance department were a huge help - thank you Honda LOVES PARK for the next ten years !!!Brian Dolehide ”
“ The Honda team was great! ”
“ Walked in the door and stood there for 15-20 seconds before asking who wants to sell me a car. Ended up buying a used Honda CR-V -XL. Vehicle has some issues that should be addressed. TBD how they handle it. Sunroof broken, back windshield wiper blade dry rotted, rotors are warped after getting on the highway and braking at higher speeds. noticed the oil should have been change. under 1k miles and last oil change was almost 6 months ago. UPDATE: Issues above were address quickly and promptly at no cost. However, after further review the vehicle has hail damage. Something that wasn't really visible on a high sky day with no clouds. Offered to cover it if I paid $500 towards the repair. Which is equal to my deductible w/o filing a claim. Not disclosing damage is shady. But, mostly my fault for not noticing it in the first place. ”
“ Good service, no upselling. ”
“ Quoted 45 minutes for an oil change but took around an hour and a half. However, the staff was very friendly and accommodating when I asked about the delay. I could sense a feeling of urgency to make things right ”
“ I called several times this week and last week to make an appointment to have a recall addressed. Each time the person answering the call said the service department did not answer and could I leave a message. No one returned my calls. When I called today I got the same routine. I also tried setting up an appointment on their website. I got to the screen where you select a date and all days were greyed out and would not let you select. I guess I will be going to a different dealership from now on. I called Rock County Honda in Janesville and within 2 minutes have an appointment scheduled for Friday. ”
“ I tried to schedule (schedule only, not the service) to my Honda on Monday 12/30 at 10:00.Front desk transferred my call, but no one pick it up, she asked me if I’d like to leave a message and they would reach out asap. Nothing.Called again at 11:30. Same, no one, this time she said they are in lunch time.Seems to be a great place to work. They don’t need to do anything. ”
“ I would like to express my dissatisfaction with the service I got done here. First I waited for 3 hours in their waiting room for a simple alignment. The service manager then came out to talk to me regarding an issue. He told me they were unable to align my rear wheels due to the rear control arms needing replacing but they were able to align the front. They told me they started in the front and by the time they got to the back that they noticed the issue. After speaking to several other Honda dealerships I was informed that alignments always start from the rear wheels and go forward. Why would they lie to me and why didn't they refused to align my car or recommend that I get them replaced prior to attempting an alignment? They didnt have an issue charging me full price for an incomplete service or attempting to charge me for a replacement bolt they broke. I attempted to contact the CEO of Napoleon asking if this is standard practice to them to not compete services and still charge full price but no response. Do not get any service work done here. ”
“ My wife and I have owned Honda for about a decade but because of the horrendous service we received during our last oil change. My tech was a complete asshole and as a result we purchased both our new cars from Rock River Kia and Lou Bachrodt GMC. The resulting losses for Napleton Honda (where we had planned to purchase both new vehicles) exceeds 90k. We are much happier with our Kia Carnival and GMC Sierra than we had been with our hondas! ”
“ Solicitation needs to stop. ”
“ Tanner from Honda Napleton Service center was very unprofessional. Try to request to be assigned to other team members. ”
“ Thank you to Evelin Medrano and John Azpuru for your help on my new car purchase. Very kind and helpful ”